Shipping
Where do you ship?
We ship across Canada, US and internationally. Shipping times and rates vary by location and will be calculated at checkout.
How long does shipping take?
Domestic orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on your location and customs processing.
Will I receive a tracking number?
Yes! Once your order ships, you'll receive a confirmation email with your tracking information.
Returns & Exchanges
What is your return policy?
We accept returns within 10-14 days of delivery for unused, non-sale items in their original condition. Please contact us at hello@mydoggatofeo.com to initiate a return and learn more about the suppliers return policies.
Can I exchange an item?
Yes, exchanges are available for a different size or colour. Please reach out to us and we'll make it right.
Sizing
How do I find the right size for my dog?
Each product includes a sizing guide with measurements. We recommend measuring your dog's chest, neck, and length before ordering. When in doubt, size up!
Product Care
How do I care for my dog's apparel?
Most items are machine washable on a gentle cycle with cold water. Lay flat to dry to maintain shape and quality. Check the individual product label for specific care instructions.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Can I use my WELCOME15 discount code?
Yes! New customers can use the code WELCOME15 at checkout for 15% off their first order.
Can I cancel or modify my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at hello@mydoggatofeo.com if you need to make changes.
Still have questions?
We'd love to hear from you! Reach out at hello@mydoggatofeo.com and we'll get back to you within 1–2 business days. 🐾